Avaya - 700445109

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Contents

Agent Login If the telephone prompts Enter Username you must first log in to the phone extension using your User Name and Password Successful telephone extension login displays the screen from which you can log in as an agent 1 Press the Login softkey 2 Enter your Agent ID 3 Press the Enter softkey or the OK button 4 Enter your Agent Password if required 5 Press the Login softkey or the OK button Agent Logout The Logout softkey appears whenever you are not active on a call To log out as an agent press Logout If required enter a reason code for the logout Depending on how your call sys tem is administered system generated forced logouts might occur based on clock time or other factors A forced logout requires a reason code entry ...