Avaya - 16CC

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Contents

AVAyA Avaya Agent Deskphone 16CC User Guide 16 602096 Issue 1 January 2008 Contents Contents Notices 5 Top Display Line Combinations for Agents 7 Introduction to the Avaya Agent Deskphone 16CC 9 Avaya Agent Deskphone 16CC Phone Buttons and Features 9 About LEDs 11 Scrolling and Navigation 11 About Paper Labels 12 Telephone Stand 12 About Logging In to and Out of Your Telephone 12 Logging in to your telephone extension 12 Agent login 13 Agent logout 13 Logging out of your telephone extension 13 About Agent Work Modes and Agent States 13 Changing Agent Work Mode or State 14 About Agent Skills 14 Viewing Agent Skills 14 Making a Call 14 Redialing a number 14 Calling a person from the Contacts list 15 Calling a person from the call ...