IBM - R2E2

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Contents

Tivoli Netcool Proviso Document Revision R2E2 Cisco IP Telephony 2 4 0 0 Technology Pack User Guide i Note Before using this information and the product it supports read the information in Notices on page 95 Copyright IBM Corp 2010 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Chapter 1 Introduction Audience 1 Organization 1 Chapter 2 Devices and Services 3 Overview 3 Summary of Device Technology 3 Categories of Service Reporting 4 Services and Devices Monitored 4 Sources of Collected Data 5 Collecting CDR and CMR Data with Cisco CallManager 5 Collecting CDR CMR and Perfmon Data with Cisco Unified Communications Manage ...