Avaya - 38DHB0002UKFD

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Contents

AVAyA Workforce Management Interface Installation User Manual 38DHB0002UKFD Issue 4 18 07 2002 Contents Contents Introduction 3 General 3 Forecasting 3 Rostering 3 Scheduling 3 Workforce Management Interface 4 Installation 4 Starting the application 5 Main Screen 5 Data Collection 7 Index 8 Workforce Management Interface Installation User Manual Page 2 38DHB0002UKFD Issue 4 18 07 2002 Introduction General Introduction General Workforce Management Interface This application communicates with the Delta Server It downloads call data at 15 minute intervals in order to calculate forecasting rostering and scheduling of agent resources using third party applications Workforce Management Interface al ...